Refund and Returns Policy

Effective date: October 2026

We want you to be happy with your learning experience at Tech Pulse BD. This policy explains when you can ask for a refund and how the process works. Please read it before you enrol.

1. Refund window

You may request a refund within 7 days of your enrolment or payment date, as long as the conditions below are met.

2. When you are eligible

  • Online (self-paced) courses: you have accessed less than 20% of the course content.
  • Live or in-person courses: you request a refund before the first live class begins.
  • Double payment or technical error: you were charged twice, or a payment problem on our side prevented access to the course. These are refunded in full.
  • Course cancelled by us: if we cancel a course or a batch, you can choose a full refund or transfer to another batch.

3. When refunds are not given

  • The 7-day window has passed.
  • You have accessed more than 20% of an online course, or attended a live or in-person class.
  • You have downloaded course files, templates or resources.
  • Your account was suspended or closed because of a breach of our Terms and Conditions, such as sharing your login or copying course material.
  • You change your mind after the course has started, or cannot attend because of personal circumstances.
  • Special offers, free seminars and scholarship seats, unless the offer says otherwise.

4. How to request a refund

  1. Email us at info@techpulse-bd.com with the subject “Refund request”.
  2. Include your full name, the email address you registered with, the course name, your payment date and method, and the reason for your request.
  3. We will review your request and reply within 3 working days.

5. How refunds are paid

  • Approved refunds are processed within 7 to 10 working days.
  • We refund to the same method you used to pay, where possible (for example bKash, Nagad, bank transfer or card).
  • Any bank, mobile banking or payment gateway charges deducted by the provider may not be recoverable and may be deducted from the refund.
  • When a refund is approved, your access to the course is removed.

6. Course transfers

If you cannot attend a batch, you may ask to move to a later batch of the same course, subject to availability. Please ask before the course starts. We will confirm by email.

7. Changes to this policy

We may update this policy from time to time. The version in force when you paid applies to your enrolment.

8. Contact us

Email: info@techpulse-bd.com
Address: Jatrabari, Dhaka, Bangladesh

You can also read our Terms and Conditions and Privacy Policy.